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英文字典中文字典相关资料:


  • What is CX (Customer Experience)? | McKinsey - McKinsey Company
    CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs
  • What Is Customer Experience (CX)? – Forbes Advisor
    CX is a broader concept that encompasses all aspects of a customer’s experience with a business CX boils down to emotions and how customers feel about your brand, unlike customer
  • What Is Customer Experience (CX) | Microsoft Dynamics 365
    Customer experience, also known as CX, is the aggregate of all the perceptions a customer has about your business over the course of your relationship This includes all the sentiments attached to those perceptions
  • What is customer experience (CX)? - Oracle
    Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey―from marketing to sales to customer service and everywhere in between It is the sum total of all interactions a customer has with your brand
  • Customer experience - Wikipedia
    Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral responses of a customer during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages
  • What is Customer Experience? CX Definition How-to Guide
    Customer Experience (CX) is the measurement of your customers’ perception of their interactions with your organization It should reflect their expectations compared to your brand promise
  • What is Customer Experience (CX) | Digital Marketing Institute
    Customer experience (CX) is how consumers perceive the interactions they have with a brand at multiple touchpoints throughout their customer journey This can be a query on social media, a conversation with a chatbot or simply navigating on a website from one page to another
  • What is customer experience (CX) and why is it important?
    Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services CX spans the lifetime of customers' relationships with a brand, starting before a purchase is made, continuing through active use and to renewal or repeat purchase
  • What Is CX and Why Is It Important? - Coursera
    Customer experience (CX) captures all the interactions customers have with a brand Explore what CX is and how it can help boost customer service and customer satisfaction while providing you with a competitive advantage
  • CX Meaning: What Is Customer Experience Why It Matters
    Customer experience (CX) typically applies to short-term or transactional relationships, such as shopping at a store or ordering online Client experience is more relationship-driven and long-term, often used in industries like consulting, financial services, or B2B companies





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