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  • Home - Genesys Cloud Resource Center
    As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce
  • Resources home - Genesys Cloud Resource Center
    The Resource Center is your one-stop location for learning about the Genesys Cloud product Browse for how-to and reference articles, seek answers to your questions using the FAQs, and use the glossary to look up industry
  • What is Genesys Cloud? - Genesys Cloud Resource Center
    Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management Genesys Cloud is built on top of Amazon Web Services (AWS) and uses a distributed cloud
  • Get help in Architect - Genesys Cloud Resource Center
    Genesys Cloud's in-app help panel provides context-aware assistance in Architect with quick access to documentation, tutorials, and settings to optimize workflows
  • Genesys Cloud FAQs - Genesys Cloud Resource Center
    As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce
  • About Genesys Developer Center - Genesys Cloud Resource . . .
    Genesys Cloud Developer blueprints provide detailed instructions and open source code repositories to assist developers in jump-starting their custom integrations with third-party products and complex solutions within Genesys
  • My Support Portal - Genesys Cloud Resource Center
    For an overview of My Support (see links above) including how to open and manage cases, see Genesys Cloud Product Support Having issues? If you have trouble with your My Support credentials and cannot log in, first try the Forgot Your Password option to verify that your credentials are correct
  • Genesys Virtual Agent - Genesys Cloud Resource Center
    With Genesys Cloud, you can do flow reporting and use flow outcomes to report on VA and Bot Flow intents See the Flows Performance Summary view and use flow outcome statistics to help you determine performance issues for specific VA and Bot Flows and gather data about self-service success
  • Solutions, licensing, and pricing - Genesys Cloud Resource . . .
    The Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 subscriptions allow users to handle any voice and digital interaction with ease and solve customer problems faster You can connect
  • About Genesys Virtual Agent - Genesys Cloud Resource Center
    Genesys Virtual Agent provides AI-powered self-service capabilities in Genesys Cloud It uses natural language understanding and machine learning to deliver automated resolutions to customer inquiries





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