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  • Finding the reason for dequeued calls? - Cisco Community
    The help pages define dequeued as Number of calls that were dequeued A call is considered to be dequeued from a particular CSQ if the call is handled by an agent in another CSQ This situation can occur when a call is queued for more than one CSQ However I don't believe that is the case for us We don't queue a call for more than one CSQ
  • Handled - Dequeued calls - Cisco Community
    Dear all, please can you support me related to Report ,,Contact Service Queue Activity by CSQ Report,, I have a question related to Handled calls, is within handled calls counted as well Dequeued calls from one agent to another agent ? Thank you Best regards, Jennifer
  • General questions about queued dequeued abandoned calls and reporting
    UCCX 10 5 I have a couple of basic questions 1 If I have a prompt or menu prompt that precedes actually getting queued and someone makes a selection that goes to a call redirect, how is that call reported? Is that considered an abandoned call? If so, what step (such as dequeue) should I use t
  • Call dequeued in ICM - Cisco Community
    For Skill_Group, this is mostly happens if the scripts have multiple skills as the target for the calls So if the call is queued to 3 skills and is answered by the agent in one of the skill then the call will shown as dequeued for 2 while answered for one Also if you have Cancel Queuing node in the script then also it will show calls under dequeued calls I think understanding your script
  • What is the difference between Dequeue and Set Contact Info . . .
    Dequeue step will make this call showing as dequeued in Historical Report for CSQ If you set contact info to handled, there will be no difference between this call (redirected to a different destination) and a call be answered by an agent
  • Contact Service Queue Activity Report (by CSQ)
    CSQ Activity report shows calls dequeued = 0, and calls handled by others is 8 From defination in the Guide: On the Contact Service Queue Activity Report (CSQ by Interval), the "Calls Dequeued" column is calculated as follows; Calls Dequeued = call dequeued via the dequeue step + calls handled by workflow script + calls handled by another CSQ
  • Solved: IP ARP: ignored gratuitous arp - Cisco Community
    All network activities are up and running but my log keep getting flooded with ARP req is dequeued IP ARP: ignored gratuitous arp I dont know the cause and am looking for solution
  • UCCX dequeue calls problem - Cisco Community
    If you google "dequeued calls cisco", you'll find that a lot of people pose a similar questions A google search might turn up the information you need It seems like anytime the call isn't handled or abandoned, the call is considered dequeued So even if you have a voicemail set up for calls, it could be considered as dequeued I would just try and track those calls down See where they went
  • Calls Dequeued - Cisco Community
    I am running 3 13 and callmanager 3 3 In my script I do not reference any Dequeue step anywhere I do call hold and call unhold Why in real time monitoring am I seeing calls in the Dequeued field?
  • CSQ1 not Dequeuing to overflow CSQ2 as per script
    Hi, I have a question to the community here, according to me the dequeuing of a call to anther CSQ has not dependencies ie if the dequeued option in the script is hit the call should be moved to the overflow CSQ as per script whether there is Ready Agents or not? Am I wrong in making that assumpti





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